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Seminars

Contact avril@cwise.co.uk to book your place on any of these seminars.

Due to the importance of understanding the changes that are due to take place in your Opera II Payroll system, we will be holding a free seminar on the 18th of February which will concentrate on the latest payroll changes.  The intended start time is 9.30 -10 am.  Please e-mail patrick.abbott@cwise.co.uk if you are interested in attending.

ProspectSoft deals with Customer Relationship Management, known in IT-speak as CRM. It allows staff from all parts of a company to record and access all the company's own customers and suppliers non-financial and financial records. This allows the company to respond more quickly and efficiently with all pre-sales and post-sales matters, resulting in better service levels, more business, better cashflow and higher profit levels.

ProspectSoft works by managing all of a company's correspondence, spreadsheets, notes of telephone discussions, drawings, and so on. Whether staff are in marketing, sales, service, stores, manufacturing or distribution, no longer do they have to depend upon all the information carried around in other people's heads. Unlike other CRM software ProspectSoft gives salespeople and other staff on the road the ability to enquire and update their system via the internet on their PDA or notebook computer whilst in front of their own customer.

ProspectSoft is specifically designed to integrate to major accounting software packages such as Pegasus, Exchequer and Sage, and to Microsoft Outlook for e-mail and Office for Word word processing, Excel spreadsheets etc. This enables customers and suppliers to send and receive e-mailed and faxed enquiries, quotes, orders, invoices, statements, jobsheets, etc, etc. The possibilities are endless.

Contact info@cwise.co.uk for further information.

How can Customer Relationship Management Systems benefit your organisation?

Computerwise is sponsoring a series of free half-day seminars, aimed at local organisations, on Customer Relationship Management (CRM) systems, presented by Joe Barrett of Bewcastle Consulting.

Joe is an independent consultant specialising in advising businesses on the benefits, pitfalls and business implications of adopting CRM practices and technologies.

The seminar concentrates on the business issues and the implications of using CRM to maximise customer sales opportunities and satisfaction. It does not look at features and benefits of any specific software products that are currently on the market.

• What CRM is and what can it do?
• What it's not and what it can't do.
• The importance of Organisation, Culture, Processes and Practices.
• Building a Strategy
• Making a Choice
• Key steps in Implementing the strategy
• How Bewcastle Consulting can help

To book your place ring Avril Foster at Computerwise on 0845 5051720, E-mail seminars@bewcastle.biz or register on the Website at www.bewcastle.biz.

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