ComputerWise Ltd.

Support

Choose from a wide range of after sales support schemes designed to suit your needs and complement your in-house skills.

True to our philosophy of providing solutions rather than simply installing software or hardware, dedicated Account Managers are assigned to every Computerwise client. Unlike many other companies, your Account Manager will serve as a long term business advisor ensuring that your needs are addressed quickly and efficiently at all times. All sales enquiries are logged through our in-house Contact Management System to ensure efficient response and subsequent follow-up.

Our support specialists provide assistance with day-to-day routine queries and operational problems as they arise.

All support calls are routed through our fully automated Call-Logging and Service Management System which ensures that your request is handled quickly and efficiently. Computerwise guarantees a response within a predetermined time depending on your precise contract.

A natural extension of the software skills of Computerwise is the provision of hardware support in the form of technical services for clients. As well as pre-delivery inspection of all equipment, these include repairs to PCs and other peripherals - on-site or off-site - the installation and support of Local and Wide Area Networks and contract maintenance.

Facilities Management is becoming increasingly popular as a means of supplementing your own in-house IT skills. Computerwise provides skilled staff on-site, on a regular basis (often part time), thus minimising your staff overheads.

Computerwise therefore provides a range of auxiliary services which have been gradually introduced to complement our core activities. We offer real solutions to real needs, from network audits to disaster recovery, feasibility and requirement studies to Expert Witness service for legal cases, project management to networks. Computerwise has the knowledge and the experience to help you plan and implement the right solution, and to provide the vital ongoing support, enabling you to concentrate on what you do best - looking after your customers.